Terms of Service

Refund Policy

Refund and Return Policy

Our goal is to create the best platform in the world for buying and selling pre-owned goods. Most of all, we want you to enjoy every single experience because YOU are what brings Bountye to life.

When it comes to buying and selling pre-owned items every transaction has two different viewpoints – buyers AND sellers. If you’re a buyer, you want to know that you are going to receive the item you paid for, and if you’re a seller, you want to know that you’re going to receive payment for the item without any headaches.

Most transactions on Bountye do go very smoothly, but if there’s a problem, our Refund & Return Policy has to protect both our buyers and sellers.

As a rule (of thumb), we encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. We recommend only choosing to involve Bountye if you’ve made reasonable efforts to try to remedy the circumstances of the issue. If a solution isn’t reached, we’ll do our best help.

Can I get a refund?

In short, it depends. There are a variety of factors that need to be considered such as whether you’ve chosen local pickup or delivery, or whether payment has already been released to the seller.

Local Pickup Items

If a buyer purchases an item and chooses local pickup, there is an opportunity for them to inspect their item carefully and in-person, after they have paid for the item but prior to the payment being released to the seller. (Payments for every transaction that takes place on Bountye are held securely in Escrow, and released once the buyer confirms they have received the item either by pick up or delivery.) Once a buyer confirms they’re happy with the purchased item and they’ve received it from the seller, we release the payment to the seller.

Because of this verification process, we do not typically mediate, or support refunds once an item has been collected via local pickup and the seller has been paid.

A buyer may choose to contact a seller directly to enquire about a refund but such a matter would be at the seller’s sole discretion. Only in a case where both parties consent (and you can show that both parties consent to the refund), Bountye would be able to facilitate a credit card refund if within seven (7) days of purchase.

If a buyer purchases an item and chooses local pick up, they are eligible for a no-cost refund when:

  • Upon collection, the item is clearly faulty, fake or not exactly as described; and
  • The request for a refund occurs within seven (7) days of purchase.

It is important to remember that we only release payments to the seller, when the buyer confirms they have received the item (either by pick up or delivery) within the app, or after a seven (7) day period – whichever occurs first. When Bountye is still holding the payment in Escrow, there is an opportunity for us to issue a refund providing there is a valid reason.

A change of heart does not constitute a valid reason. This causes too much inconvenience to our sellers. In short, buyers have to be certain they want the item before completing the purchase.

A buyer is eligible for a refund if the item faulty, fake, or not exactly as described. If this happens to you, we ask that you DO NOT collect the item or mark the item as received in the Bountye app. Instead, contact our customer service team immediately to flag the transaction so we can place a hold on the funds and initiate the refund process.

To submit a valid claim for a refund in the case of a local pickup item, a buyer is required to bring the issue to our attention within seven (7) days from the date of the purchase. For this reason, it is always a good idea to organise to collect your item from the seller as quickly as possible.

Please note that if you are granted a refund, it will take some time to arrive in your account, dependent on your bank account or preferred payment method.

Delivered Items

If a buyer purchases an item and chooses delivery, and it’s exactly as the seller described BUT they don’t love the item as much as they thought they would, we recommend listing it again on Bountye. Chances are, someone else is going to love it.

If a buyer purchases an item and chooses delivery, they are eligible for a refund when:

  • They don’t receive the item they purchase; or
  • They receive an item that is faulty, fake or not exactly as described.

If a buyer doesn’t receive an item within seven (7) days, the buyer must report that they didn’t receive the item by contacting the seller. The seller should address the buyer’s concern and provide updates on the delivery of the item, tracking information, or a refund.

Once again, we encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. We recommend only choosing to involve Bountye if you’ve made reasonable efforts to try to remedy the circumstances of the issue. If a solution isn’t reached, we’ll do our best help.

If the buyer isn’t happy with the seller’s response or doesn’t receive a response, the buyer can ask Bountye to step in and help.

If a buyer receives an item that doesn’t exactly match the listing description, the buyer needs to request a return. The seller should address the buyer’s concern and offer a reasonable solution, such as accepting a return, offering a replacement or similar alternative.

If the buyer doesn’t receive a response or solution, the buyer can ask Bountye to step in and help.

If either of the above happens to you, we ask that you DO NOT mark the item as received in the Bountye app. Instead, contact our customer service team immediately to flag the transaction so we can place a hold on the funds and initiate the refund process.

To submit a valid claim for a refund in the case of a delivered item, a buyer is required to bring the issue to our attention within seven (7) days from the date of the purchase. Please contact our customer service team at help@bountye.com.

Please note that if you are granted a refund, it will take some time to arrive in your account, dependent on your bank account or preferred payment method.

Payment and Fraud Protection

If you believe you’ve been charged for an item you didn’t purchase, or you’re concerned about any suspicious or fraudulent activity in regard to payments, please tell us. Not only will we do our best to help, we’ll also use the information to improve our fraud detection and make Bountye a safer community for our users.

If you have questions or concerns about any of the above, you may contact our customer service team at help@bountye.com, at any time. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more enquiries.

Privacy Policy

Bountye Pty Ltd Privacy Policy

This Privacy Policy sets out how Bountye Pty Ltd ACN 5260 4505 802 (we, us, our) complies with its obligations under the Privacy Act 1988 (Cth) (Privacy Act), and in particular, the Australian Privacy Principles. It explains how we handle your personal information, and the ways in which you can contact us about the personal information that we hold about you. Personal information is information that identifies you or could reasonably identify you. The personal information that we collect and use includes your name, contact details, transaction history and details of any contact we have with you.

Why we handle your personal information

We collect, hold, use and disclose your personal information to provide our services to you and to manage our business, including:

  • to enable you to download and use our mobile application;
  • to create a personal login and account for you on our website or mobile application;
  • to provide you with access to our online marketplace;
  • to register your personal user preferences on our website or mobile application;
  • to get in touch with you in response to your queries;
  • to charge our fees;
  • to contact you for any technical, product or website related support;
  • to send you information about our services[, or the services of any third party], that we think may be of interest to you;
  • to develop and maintain our business systems and infrastructure;
  • for research and development;
  • to develop training materials for our staff;
  • for any purpose required or permitted by law;
  • for any purpose disclosed to you and to which you have consented; and
  • for any purpose that you would otherwise reasonably expect.

Collecting personal information

We collect personal information only by lawful and fair means, and we will only do so to the extent that it is necessary for us to carry out our business functions and activities. We only collect personal information for the purposes set out in this Privacy Policy, unless notified to you at the time of collection.

We will collect your personal information through our interactions with you, including: when you sign up for an online account with us and interact with us through our website;

  • when you download and use our mobile application;
  • when you conduct transactions through our website or mobile application;
  • when you contact us for technical, product or website related support; and
  • when you want us to answer your queries related to our products and services.

Wherever we can, we collect your personal information directly from you. However, where it is unreasonable or impracticable for us to do so we may collect your personal information from third parties such as individuals with whom you transact on our platforms, or publically available sources such as the White Pages.

Online activity

We may collect personal information about you when you engage with our website, such as through site performance indicators, analytics and advertising cookies, social network sign-ins, widgets and buttons, third party polling and surveys and other embedded content on our website.

Mobile application

We may access personal information from your mobile device when you download and use our mobile application from the Apple Store or Google Play store, including your Apple Store or Google Play account details and other data stored on your mobile device such as photos and address books where you consent to that access.

Using and disclosing personal information

We will only use and disclose your personal information for purposes communicated to you at the time of collection, for purposes you would reasonably expect, for purposes directly related to our business activities, for purposes required or permitted by law and for any purpose for which you have consented. We may disclose your personal information to third parties including our related companies, agents, contractors, business partners and suppliers, government or regulatory authorities, our external service providers, and other parties where you have consented or where required or authorised by law.

Marketing

We may use your personal information to send you advertising and promotional material, [including that of third parties,] that is customised to your interests, preferences or location. [We may also provide your personal information to other organisations for this purpose.] You may opt out of receiving marketing information from us at any time by following the instruction in the marketing communication or otherwise by contacting us.

Security

We take active steps to protect the personal information we collect and hold against loss, interference, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. If you have any questions, you can always contact us at help@bountye.com. When we are no longer required to hold your personal information, it is destroyed in a secure manner or de-identified.

Access

You may contact us to request access to the personal information that we hold about you at any time by using the details set out below. We will respond to your request for access within a reasonable time.

Please bear in mind that under the Privacy Act, there may be situations where we cannot provide access to your personal information, such as if it would affect someone else’s privacy, or may pose a threat to someone’s life, health or safety. If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the provisions of the Privacy Act that we rely on to refuse access. You can contact our Customer Service if you would like to challenge our decision to refuse access.

We may recover the reasonable costs of our response to a request for access to personal information.

Corrections

We do what we can to keep your personal information up to date, complete and accurate at all times. Where we believe that personal information that we hold requires correction, we will take reasonable steps to correct it. You may also request that we correct the personal information we hold about you by contacting us using the details set out below, and we will endeavor to assist you.

Updates to this Privacy Policy

We may change this Privacy Policy from time to time. Where changes are made, the updated Privacy Policy will be posted on our website at https://bountye.com/terms#privacy-policy. This Privacy Policy is current as at 5 May 2015.

Questions and complaints

If you have any questions in relation to this Privacy Policy, or if you have a complaint about the way in which we handle your personal information, please contact us using the contact details below. If you lodge a complaint, we will respond to you as soon as possible. If you are not satisfied with our response, our Customer Service Team will investigate further and respond to you. If you are still not satisfied, you may make a complaint to the Australian Privacy Commissioner at:

Postal Address GPO Box 5218 SYDNEY NSW 2001
Email enquiries@oaic.gov.au
Telephone 1300 363 992

Contact us

Our contact details are:

Postal Address PO Box 7598 BONDI BEACH NSW 2026
Email help@bountye.com

Privacy Notice

Bountye Pty Ltd Privacy Notice and Consent

This notice explains how Bountye Pty Ltd ABN 5260 4505 802 (we, us, our) collects, uses and discloses personal information about you. Personal information is information that identifies you or could reasonably identify you.

Collection of personal information

We collect your personal information in order to facilitate your use of our online marketplace through our website and mobile application, including to give you access to our platforms, provide technical support services, and respond to your queries. We also collect your personal information as required to comply with our legal obligations and operate our business.

Wherever we can, we collect your personal information directly from you. However, where it is unreasonable or impracticable for us to do so we may collect your personal information from third parties such as individuals with whom you transact on our platforms, or publically available sources such as the White Pages.

If we are unable to collect the personal information that we require about you, you will not be able to access our platforms or perform transactions through our online marketplace.

Disclosure

We may disclose your personal information to third parties including our related companies, agents, contractors, business partners and suppliers, government or regulatory authorities, our external service providers, and other parties where you have consented or where required or authorised by law.

Marketing

We may use your personal information to send you marketing material [including that of third parties,] that may be customised to your interests, preferences or location. You may opt out of receiving marketing information from us at any time by following the instruction in the marketing communication or otherwise by contacting us.

Unless you tell us not to, by agreeing to the terms of this Privacy Notice and Consent, you consent to us using your personal information (including information collected from others) to advertise or promote products or services we think may interest you, including by:

  • contacting you by telephone (notwithstanding registration at any time of your telephone number on the Do Not Call Register); and
  • sending commercial electronic messages to any electronic address which you provide or for which you are responsible. You warrant that you have authority, either as or on behalf of the electronic account holder, to provide this consent and agree that until you withdraw your consent by providing written notice to us or using an unsubscribe facility in the message, we may continue to send commercial electronic messages to those addresses.

You can ask us not to contact you about products and services and not to disclose your information to others for that purpose by calling us on [insert number].

Our Privacy Policy

Our Privacy Policy sets out our approach to the management of personal information and explains how you can access and seek correction of the personal information we hold about you, how you may make a complaint about a breach of your privacy rights and how we deal with complaints. If you have any questions, please contact us by email at help@bountye.com.

Consent

By creating an account with us, you acknowledge that you have read this Bountye Privacy Notice and Consent and agree to your personal information being handled in the manner described.

User Agreement

User Agreement

May 5, 2015

General

BOUNTYE TRADING PTY LTD – 5260 4505 802

Welcome to Bountye. Bountye is a mobile-only, peer-to-peer marketplace that provides consumers with transactional capabilities to buy and sell both new and used items.

Bountye provides this marketplace to you subject to the following terms and conditions, which constitute an agreement between you and Bountye Trading Pty Ltd ABN 5260 4505 802 (Bountye) in relation to your use of the Bountye website located at www.bountye.com and/or mobile application called [Bountye] (each, a Platform) (the User Agreement). Please read the User Agreement carefully. By using or accessing a Platform, you agree to be bound by the User Agreement. If you do not wish to be bound to the User Agreement, you must refrain from using the Platforms. If you represent a company or other legal entity, you warrant that you are authorised to bind, and acknowledge that your access to, or use of, a Platform binds, that entity to this User Agreement.

This User Agreement must be read in conjunction with any other applicable terms, conditions and notices governing the use of a Platform. If you violate this User Agreement, or any other terms, conditions or notices governing use of any portion of a Platform, Bountye reserves any resulting legal rights it may have.

In the event that any provision of this User Agreement is determined to be unenforceable, such provision shall be deemed to be modified as needed to ensure its enforceability to the maximum extent permitted by law, and shall not affect the validity and enforceability of any remaining provisions.

Use of the Platforms

Bountye’s Platforms are venues, which permit anyone to offer, sell or buy products. Bountye is not an auctioneer and is not involved in the actual transaction between any buyer and seller. Further, you acknowledge that Bountye does not take ownership of any item listed on a Platform at any time and does not transfer legal title from any seller to any buyer.

You alone, and not Bountye, are responsible for ensuring that your listing, bidding and selling, and any other activities conducted on a Platform are lawful. You must ensure that you comply with all applicable laws in Australia and other countries where a transaction you complete takes place. You must also ensure that you comply with this User Agreement and the policies it references. To the extent of any inconsistency between the terms of this User Agreement and any policy referred to in this User Agreement, the policy will prevail.

Conditions of use

Bountye explicitly prohibits use of the material on a Platform in any manner other than as expressly licensed in this User Agreement. With regards to your use of or participation in any interactive facility on a Platform, you acknowledge and agree that:

  • you are solely responsible for all results of your actions arising out of your use of a Platform (including all content you submit);
  • Bountye retains the right to edit, delete or refuse to publish any content or material in its sole discretion, and without attribution of authorship, or by modifying or altering the material even if such modification may otherwise constitute derogatory treatment of the material;
  • under no circumstances will you post any material, or engage in any behaviour, that is, or could reasonably be taken to be, predatory or intimidating, or in any way designed to solicit identifying information from anyone under the age of 18 years; and
  • Bountye may notify and/or cooperate with any authorities and law enforcement agencies in relation to any of your activities on or use of a Platform, including providing any and all information about you held by Bountye (whether of a personal nature or otherwise), to those entities.

As a member of the Bountye community, you must comply with all applicable laws. Additionally, you must not:

  • post or transmit false or misleading material or make any form of misleading or deceptive representation;
  • infringe any laws, third party rights or policies published by Bountye;
  • use a Platform if you’re suspended from using the Bountye services, under 18, or are otherwise not able to enter into binding contracts;
  • post or transmit any items or content that is threatening, discriminatory, harassing, abusive, violent, defamatory, obscene, racially or sexually vilifying, offensive, pornographic or indecent, or any material in contempt of any court or parliament, or encourage any other person to do so;
  • use ‘Bountye’ in your listings, account name or group name, or in any way represent that you are affiliated with Bountye;
  • distribute or post spam, fraudulent or missing information or any similar content;
  • create multiple accounts or transfer your account to another user;
  • infringe any third party rights including intellectual property rights;
  • copy, modify, distribute any other Bountye user’s content without consent;
  • use any automated means to access a Platform and collect content for any purpose without our express written permission;
  • use a Platform in any manner to stalk, harass, invade the privacy of, or otherwise cause harm to, any person;
  • bypass any measures imposed to prevent or restrict access to the Platforms, such as where Bountye has suspended or closed your user account;
  • compromise Bountye’s infrastructure in a way that may interfere with the working of a Platform, or interfere with or disrupt the use and enjoyment of a Platform by others;
  • distribute or attempt to distribute viruses or any other technology that could harm Bountye or any user of a Platform, or the interests of the Bountye community;
  • make any modification, adaptation, improvement, enhancement, translation or derivative work of or to any portion of a Platform;
  • use a Platform in any manner that exposes Bountye or its users to any harm or liability of any nature;
  • delete, alter or attempt to delete or alter attributions, legal notices, trademarks or copyright marks on any material uploaded to a Platform; or
  • reverse-engineer, decompile, export or re-export any Bountye tools except in compliance with the export control laws of any relevant jurisdictions, or deploy a robot, spider or scraper on the Platform.

Buying and selling

Specifically, when listing, buying and selling items you must not:

  • make a misrepresentation about an item that is listed;
  • interfere with any other user’s listings in any way;
  • manipulate the price of any item;
  • list items or content in the wrong category or location;
  • ignore comments or questions from potential buyers about the item;
  • refuse or fail to pay for items where you’ve made an offer or counter offer that has been accepted unless the seller has materially changed the item’s description after you bid, a clear typographical error is made or you cannot authenticate the seller’s identity;
  • circumvent or manipulate Bountye’s fee structure, billing process or any fees you owe Bountye;
  • make any offers to trade offsite or outside of the Bountye marketplace;
  • purchase your own listed items or act in a way that may compromise the feedback or ratings system;
  • fail to deliver an item or make an item available for pickup, which has been purchased according to the agreed method unless the buyer fails to meet the posted terms or you cannot authenticate the buyer’s identity;
  • provide invalid or incomplete contact information; or
  • charge excess shipping fees or ask for additional funds once the item has sold.

You must, at Bountye’s request, do all things necessary and desirable, either to give effect to this User Agreement or to help Bountye comply with all regulatory directions and obligations.

Responsibilities

You agree that you alone are solely responsible for the information and content you post on a Platform, as well as the consequences that arise from your listings.

Without limiting other remedies available to Bountye at law, in equity or under this User Agreement, Bountye reserves the right, in its sole discretion, to:

  • refuse to allow you to list items or publish content on a Platform that in Bountye’s reasonable opinion breaches this User Agreement or policies;
  • restrict your use of the Platforms temporarily or permanently (including but not limited to restricting your buying, selling and posting activities); or
  • refuse to allow you to create an account with Bountye,

without notice if Bountye considers that you’ve acted in a way that is inconsistent with the spirit of the Bountye community, including without limitation if Bountye:

  • reasonably believes that you have breached this User Agreement or any policy of Bountye incorporated into them;
  • is unable to verify or authenticate any information you provide to it;
  • reasonably believes that your actions may cause loss or damage to or otherwise unlawfully harm you, other users, third parties or Bountye (including its related bodies corporate, directors, employees and agents); or
  • reasonably believes that any of your information (which includes an item listed on the site) is inappropriate or of an offensive nature.

If another user reports you, or if it appears that you or any of your listings breach this User Agreement or any policy referenced in it, Bountye reserves the right to issue you with a warning. If you receive three warnings, Bountye may, with or without warning:

  • limit or terminate your use of the Platforms (whether by legal or operational means);
  • remove your listed items and your content, or refuse to publish your content; or
  • ban you from creating alternative user profiles or re-using your profile after your use has been limited or terminated.

Bountye is not obliged to provide you or other members the details of any investigation that it conducts or any action which it takes, in relation to your use of a Platform.

Reporting

Please report any offensive content, fraud or policy breaches to Bountye by following the ‘Report User’ prompts on the relevant Platform.

Neither Bountye nor its related bodies corporate accept liability for monitoring the Platforms. Bountye does not, under any circumstances, endorse or accept any responsibility for any unauthorised, unlawful, or inappropriate content published on a Platform.

Fees

Using Bountye to browse for and buy items is free.

Sellers must pay to Bountye a fee of 9.9% and 1.1% transaction fee of the sale price of each item purchased through a Platform. This fee helps cover the cost of processing payments and keeping the Platform in good shape for you. Sellers incur absolutely no other fees.

Bountye’s fees are non-refundable, and they will be deducted from the total amount of the sale price at the time the payment is processed.

If fees are not paid in a timely manner, Bountye may collect fees owed using any payment method or payment information you have provided to Bountye, or by engaging a collection agency or legal counsel.

Personal information and privacy

Bountye is committed to protecting your privacy. The personal information you provide to Bountye is governed by our Privacy Policy, available at [insert URL]. Please read it carefully to understand Bountye’s practices in dealing with personal information before using a Platform.

By creating an account with Bountye, you agree to the collection, transfer, storage and use of your personal information by Bountye, as described in our Privacy Policy. For example, you consent to Bountye using and disclosing your personal information for the purposes of sending updated information and other promotional material to you, and to send you marketing messages unless you decide to opt out of receiving such marketing messages

Account creation

In order to access the Bountye services, you will be asked to create a Bountye account. In connection with creating an account, you must provide certain information and answer all required fields. You agree: (i) that the registration data you provide will be true, accurate, current and complete at the time you provide it; (ii) to maintain and update such registration data to keep it true, accurate, current and complete; and (iii) that Bountye may contact you and require you to verify some or all of your registration data prior to use of the Platforms.

Bountye reserves the right to refuse to provide you with any and all current or future use of the Platforms if in Bountye’s reasonable opinion, any of your registration data is, or appears to be, untrue, inaccurate, out of date or incomplete.

Account creation using Facebook

You may use your Facebook account to access and use Bountye by linking your Bountye account to your Facebook account. By accessing and using Bountye via your Facebook account, you acknowledge and agree that Bountye may access your Facebook account to deliver and post messages containing updated information about the Platforms and other promotional material to you unless you opt out of receiving such material. You also agree to the Facebook Terms of Use in connection with your use of the Platforms. Any information collected or received by us in connection with your access and use of the Platforms via your Facebook account will be treated in accordance with our Privacy Policy. Your account and privacy settings can be modified via your profile settings or by contacting customer support.

Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activities, charges and/or liabilities that occur from your account, whether or not authorised by you. You must immediately notify Bountye of any unauthorised use of your account credentials or any other breach of security of which you become aware. We will not be liable for any loss or damage arising from your failure to comply with this notification obligation.

Content

Bountye’s Platforms contain content created by Bountye, by you and by other members of the Bountye community.

Copyright in the Platforms (including text, graphics, logos, icons, layout, design, sound recordings, video, software and advertisements) is owned or licensed by Bountye. Except where expressly permitted, you may not in any form or by any means, and subject to the conditions prescribed under the Copyright Act 1968 (Cth) and similar legislation which applies in your location:

  • adapt, modify, download, reproduce, distribute, publicly display, perform, publish, create derivative works from or otherwise publicly make available any part of a Platform; or
  • commercialise or exploit any information, products or services obtained from any part of a Platform,

without Bountye’s written permission or, in the case of third party material, the permission of the owner of the copyright in that material.

Unless Bountye agrees otherwise in writing, you are provided with access to the Platforms only for your personal use. You are authorised to view, retrieve, personally store and print a copy of any information contained on a Platform for your personal use, unless expressly prohibited by Bountye. Without limiting the foregoing, you may not without written permission from Bountye, on-sell information obtained from a Platform.

Your listings must be created personally by you and contain only your own content. Content displayed on a Platform is protected as a collective work and/or compilation, pursuant to copyright laws and international conventions. You warrant that you are the owner of, or are licensed to use and sublicense, all intellectual property rights in content you submit to a Platform, and that such submission does not infringe the intellectual property rights or other rights of third parties (such as privacy). You agree to indemnify Bountye, and keep Bountye indemnified, against any loss or damage suffered or incurred by Bountye arising out of a third party claim in relation to your breach of this warranty.

When providing Bountye with content or causing content to be listed using Bountye’s services, you grant Bountye a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and other intellectual property rights you have in the content, in any media known now or developed in the future.

If you are the owner of copyright, trademark or other such rights and you consider there has been an infringement of your rights, please contact us by tapping ‘Report User’ on the relevant Platform or by emailing help@bountye.com.

Links to third party websites

A Platform may reference or provide links to third party sites. Bountye does not control these sites or the content within them. Bountye does not endorse, guarantee, represent or warrant the accuracy, legality, decency, copyright compliance or any other aspect of the content of any such site, nor does it warrant that they will not contain viruses or otherwise impact your device. Bountye does not represent any affiliation with the third party site owners or operators, nor that it has approval to display the links. Owners or operators of third party sites linked to a Platform can contact Bountye help@bountye.com to request the removal of the link from that Platform. You must not create or maintain any link from another website to a Platform without Bountye’s written consent.

Where the information made available on a Platform contains opinions or judgements of third parties (including designers, marketing companies, and other contributors referenced or featured on a Platform), Bountye neither endorses nor warrants the content of any such opinion or advice, and will not accept liability for loss or damage caused by your reliance upon any information obtained through this service.

You may not make any claim against Bountye for any damages or losses whatsoever resulting from your use of a link to any third party site.

Feedback

Any comments or materials sent to us, including, but not limited to, ideas, questions, comments, suggestions, feedback or the like regarding Bountye is non-confidential and shall become our sole property. We shall have no obligation to you of any kind, monetary or non-monetary, with respect to such feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works from and distribute the feedback to others without limitation or obligation.

Disputes

Bountye is not responsible for the actions or omissions of any user. When you enter into a transaction you create a legally binding contract with another user of a Platform. You must ensure that you comply with your obligations to that user, and with any other obligations you have at law as the result of being a buyer or a seller. If another user breaches an obligation it owes to you, you are responsible for enforcing any rights you have directly against that user. If a dispute arises between you and another member of the Bountye community, we strongly encourage you first attempt to resolve it directly with the other member.

If you have a dispute with one or more other members of the Bountye community, you release Bountye (and its officers, directors, agents, subsidiaries, joint venturers and employees) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

If you have a dispute with Bountye, Bountye will attempt to provide a neutral and cost effective means of resolving the dispute quickly. Bountye will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Please contact Bountye at help@bountye.com to register a dispute.

You may report the misconduct of users, third party advertisers, service and/or product providers referenced on a Platform to Bountye at help@bountye.com . Bountye may investigate the claim and take appropriate action. Bountye reserves the right to utilise its discretion in the exercise and implementation of its policies in order to achieve a beneficial outcome for any users engaged in a dispute.

Ratings

On the Platforms, peer reviews are illustrated in the form of a star scale system with no written reviews. The reflected stars show the overall combined average of all the reviews a user has received.

After a transaction has been completed, notification emails are sent out for users to rate one another. Ratings must be honest and accurately reflect the experience of the transaction. It is against Bountye’s policy for a buyer or seller to make demands or threats in regard to ratings, or leave an unnecessarily low rating for another user.

Closing your account

You may close your account at any time, provided that you do not:

  • have any outstanding items listed on a Platform;
  • have any unresolved disputes with Bountye or another member of the Bountye community; and
  • have any outstanding fees owing on your account.
  • You will remain liable for all obligations related to your account even after it is closed.

Disclaimer

Bountye’s services are provided “as is” and Bountye provides no warranties or guarantees about the use of Bountye’s services, the content of the Platforms or their specific functions and their reliability, availability or ability to meet your needs. Bountye can not ensure that files downloaded from a Platform will be free of viruses, contamination or destructive features. Further, Bountye cannot guarantee continuous or secure access to the Platforms, and their operation may be interfered with by numerous factors outside of Bountye’s control.

Certain jurisdictions impose specific warranties, like the implied warranty of merchantability, fitness for purpose or non-infringement. To the fullest extent permitted by law, Bountye excludes all warranties.

Liability

Where permitted by law, Bountye and its related bodies corporate will not be responsible for lost profits, revenue, data, financial losses or indirect, special, consequential, exemplary or punitive damages.

To the extent permitted by law, the total liability of Bountye and any of its related bodies corporate for any claims under these terms, including under any implied warranties, is limited, at Bountye’s election, to:

  • the re-supply of the services; or
  • payment of the cost of supplying the services again.

In all cases, Bountye and any of its related bodies corporate will not be liable for any loss or damage that is not reasonably foreseeable.

In no event does Bountye accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind which violates or infringes upon the rights of any other person, including without limitation any transmissions constituting or encouraging illegal or unlawful conduct.

In some countries, including Australia, you may have specific consumer rights if you fall within the definition of a consumer under consumer protection laws. Nothing in these terms limits such rights where they cannot be waived by contract.

If you are a consumer for the purposes of the Australian Consumer Law (schedule 2 of the Competition and Consumer Act 2010 (Cth)), you may be entitled to certain warranties or protection under that legislation. For more information please visit www.accc.gov.au or the applicable state fair trading website.

You agree to indemnify and hold Bountye, its related bodies corporate, affiliates, officers, agents, contractors and other partners and employees, harmless from any loss (including indirect or consequential loss), liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your use of a Platform, including your use of that Platform to provide a link to another site or to upload content or other information to the Platform, and your infringement of any law or the rights of a third party in the course of using a Platform.

Governing law

This User Agreement is governed by the laws in force in New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales, and any court that may hear appeals from any such court, for any proceedings in connection with this User Agreement.

Notices

Any notices or other communications regarding your account and/or your use of the Bountye services may be provided to you electronically. You agree to receive communications from Bountye in electronic form. Communications will be posted on our website and/or sent to the email address you provide to Bountye during the registration process. Alternatively, Bountye may give you legal notice by mail to the address provided by you during the registration process.

Any notices to Bountye should be given by mail to:

Notices given by email will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Notices given by mail will be deemed given three days after the date of mailing.

Assignment

Bountye may transfer or assign this Agreement, and any right or obligation under this User Agreement, to a third party without your consent.

Changes to the User Agreement

Bountye reserves the right to revise this User Agreement without notice at any time by posting a revised User Agreement on the Platforms. If Bountye makes a material revision to this User Agreement which may negatively impact your use of the Bountye services, we will email you a notification which will include the date on which the revision will take effect. We will provide you with at least 30 days notice of such a revision. The date at the top of this User Agreement will indicate the date it was last revised. Your use of the Platform following an update of this User Agreement constitutes acceptance of the User Agreement (as revised). We encourage you to review this User Agreement each time you use a Platform to make sure that you understand the applicable terms. If you do not agree to all the terms and conditions in this User Agreement, you must immediately terminate your use of Bountye.

Additional terms for sellers

You are fully responsible for your listings and for ensuring that your listings are accurate, do not include misleading information and comply with this User Agreement and all Bountye policies. You acknowledge and agree that Bountye is not your agent for any purpose in relation to your use of a Platform.

By listing an item on a Platform, you agree to pay Bountye’s fees for the listing, assume full responsibility for the content of the listing and item offered, and acknowledge and agree that any item you list for sale:

  • will be posted on each Platform;
  • will appear in search results as the result of various factors including format, title, bidding activity, end time, keywords, price and postage cost; and
  • may not be searchable by keyword or category for several hours (such that Bountye cannot guarantee the exact duration of any listing).

You are responsible for complying with all laws and regulations applicable to the sale and delivery of items whether in Australia or to international buyers.

Additional terms for buyers

By agreeing to purchase an item from a Platform, you assume full responsibility for reading the full item listing before making a commitment to buy.